/* ==========================================================================
   SMConnect Tickets Stylesheet — smconnect-tickets.css
   Ticket System, Chat Bubbles, FAQ Results, Status Badges
   Version: 1.0.0
   ========================================================================== */

/* ==========================================================================
   1. TICKET FORM WRAPPER
   ========================================================================== */

.smconnect-ticket-form-wrapper {
  max-width: 800px;
  margin: 0 auto;
  padding: 0 20px;
}

.smconnect-ticket-form-wrapper .smconnect-h2 {
  text-align: center;
  margin-bottom: 8px;
}

.smconnect-ticket-form-wrapper .smconnect-text {
  text-align: center;
  margin-bottom: 32px;
}

/* ==========================================================================
   2. AUTO-REPLY SECTION
   ========================================================================== */

.smconnect-auto-reply-section {
  background: var(--smc-glass-bg);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border: 1px solid var(--smc-glass-border);
  border-radius: var(--smc-radius);
  padding: 24px;
  margin-bottom: 24px;
}

.smconnect-auto-reply-header {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 16px;
}

.smconnect-auto-reply-avatar {
  width: 40px;
  height: 40px;
  border-radius: var(--smc-radius-full);
  background: var(--smc-gradient-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.125rem;
  flex-shrink: 0;
}

.smconnect-auto-reply-info {
  flex: 1;
}

.smconnect-auto-reply-name {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--smc-text);
  margin: 0;
}

.smconnect-auto-reply-status {
  display: flex;
  align-items: center;
  gap: 6px;
  font-family: var(--smc-font);
  font-size: 0.75rem;
  color: var(--smc-success);
  margin: 2px 0 0 0;
}

.smconnect-auto-reply-status::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: var(--smc-radius-full);
  background: var(--smc-success);
  animation: smconnect-pulse 2s ease-in-out infinite;
}

.smconnect-auto-reply-prompt {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  color: var(--smc-text-secondary);
  margin: 0 0 14px 0;
  line-height: 1.6;
}

.smconnect-auto-reply-input-row {
  display: flex;
  gap: 10px;
}

.smconnect-auto-reply-input-row .smconnect-input {
  flex: 1;
  min-width: 0;
}

.smconnect-auto-reply-input-row .smconnect-btn {
  flex-shrink: 0;
}

/* ==========================================================================
   3. CHAT BUBBLES
   ========================================================================== */

.smconnect-chat-area {
  display: flex;
  flex-direction: column;
  gap: 14px;
  margin-top: 16px;
  max-height: 400px;
  overflow-y: auto;
  padding-right: 8px;
}

.smconnect-chat-area::-webkit-scrollbar {
  width: 4px;
}

.smconnect-chat-area::-webkit-scrollbar-track {
  background: transparent;
}

.smconnect-chat-area::-webkit-scrollbar-thumb {
  background: var(--smc-glass-border);
  border-radius: 2px;
}

.smconnect-chat-bubble {
  max-width: 85%;
  padding: 14px 18px;
  border-radius: var(--smc-radius);
  font-family: var(--smc-font);
  font-size: 0.875rem;
  line-height: 1.6;
  animation: smconnect-chat-pop 0.3s cubic-bezier(0.34, 1.56, 0.64, 1);
}

@keyframes smconnect-chat-pop {
  from {
    opacity: 0;
    transform: translateY(10px) scale(0.95);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

.smconnect-chat-bot {
  align-self: flex-start;
  background: var(--smc-surface);
  border: 1px solid rgba(255, 255, 255, 0.05);
  color: var(--smc-text-secondary);
  border-bottom-left-radius: 4px;
}

.smconnect-chat-user {
  align-self: flex-end;
  background: var(--smc-gradient-primary);
  color: var(--smc-text);
  border-bottom-right-radius: 4px;
}

.smconnect-chat-bubble-sender {
  font-size: 0.6875rem;
  font-weight: 600;
  color: var(--smc-text-muted);
  margin-bottom: 4px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.smconnect-chat-user .smconnect-chat-bubble-sender {
  color: rgba(255, 255, 255, 0.7);
}

.smconnect-chat-bubble-text {
  margin: 0;
}

.smconnect-chat-bubble-text a {
  color: var(--smc-secondary);
  text-decoration: underline;
}

.smconnect-chat-user .smconnect-chat-bubble-text a {
  color: var(--smc-secondary);
}

.smconnect-chat-timestamp {
  font-size: 0.6875rem;
  color: var(--smc-text-muted);
  margin-top: 4px;
}

.smconnect-chat-user .smconnect-chat-timestamp {
  color: rgba(255, 255, 255, 0.6);
  text-align: right;
}

/* Chat typing indicator */
.smconnect-chat-typing {
  display: flex;
  gap: 4px;
  align-items: center;
  padding: 14px 18px;
  max-width: 80px;
  align-self: flex-start;
  background: var(--smc-surface);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: var(--smc-radius);
  border-bottom-left-radius: 4px;
}

.smconnect-chat-typing-dot {
  width: 6px;
  height: 6px;
  border-radius: var(--smc-radius-full);
  background: var(--smc-text-muted);
  animation: smconnect-typing-bounce 1.4s ease-in-out infinite;
}

.smconnect-chat-typing-dot:nth-child(2) {
  animation-delay: 0.2s;
}

.smconnect-chat-typing-dot:nth-child(3) {
  animation-delay: 0.4s;
}

@keyframes smconnect-typing-bounce {
  0%, 80%, 100% {
    transform: scale(0.6);
    opacity: 0.4;
  }
  40% {
    transform: scale(1);
    opacity: 1;
  }
}

/* Chat helpful prompt */
.smconnect-chat-helpful {
  align-self: flex-start;
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 14px 18px;
  background: var(--smc-surface);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: var(--smc-radius);
}

.smconnect-chat-helpful-text {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  color: var(--smc-text-secondary);
  margin: 0;
}

.smconnect-chat-helpful-actions {
  display: flex;
  gap: 8px;
}

.smconnect-chat-helpful-btn {
  padding: 6px 16px;
  border-radius: var(--smc-radius-sm);
  font-family: var(--smc-font);
  font-size: 0.75rem;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--smc-transition);
  border: 1px solid var(--smc-glass-border);
  background: var(--smc-glass-bg);
  color: var(--smc-text-secondary);
}

.smconnect-chat-helpful-btn:hover {
  border-color: var(--smc-primary);
  color: var(--smc-primary-light);
}

.smconnect-chat-helpful-btn--yes {
  background: rgba(76, 175, 80, 0.12);
  border-color: rgba(76, 175, 80, 0.3);
  color: var(--smc-success);
}

.smconnect-chat-helpful-btn--yes:hover {
  background: rgba(76, 175, 80, 0.2);
  border-color: var(--smc-success);
}

.smconnect-chat-helpful-btn--no {
  background: rgba(244, 67, 54, 0.12);
  border-color: rgba(244, 67, 54, 0.3);
  color: var(--smc-error);
}

.smconnect-chat-helpful-btn--no:hover {
  background: rgba(244, 67, 54, 0.2);
  border-color: var(--smc-error);
}

/* ==========================================================================
   4. FAQ SEARCH RESULTS
   ========================================================================== */

.smconnect-faq-results {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 16px;
}

.smconnect-faq-results-title {
  font-family: var(--smc-font);
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--smc-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin: 0 0 4px 0;
}

.smconnect-faq-result-item {
  display: block;
  padding: 14px 18px;
  background: var(--smc-surface);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: var(--smc-radius-sm);
  cursor: pointer;
  transition: all var(--smc-transition);
  text-decoration: none;
}

.smconnect-faq-result-item:hover {
  border-color: rgba(194, 24, 91, 0.2);
  background: rgba(194, 24, 91, 0.05);
}

.smconnect-faq-result-item:focus-visible {
  outline: 2px solid var(--smc-secondary);
  outline-offset: 2px;
}

.smconnect-faq-result-question {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--smc-text);
  margin: 0 0 4px 0;
}

.smconnect-faq-result-answer {
  font-family: var(--smc-font);
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--smc-text-muted);
  margin: 0;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.smconnect-faq-no-results {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  color: var(--smc-text-muted);
  text-align: center;
  padding: 20px;
}

/* ==========================================================================
   5. TICKET FORM SECTION
   ========================================================================== */

.smconnect-ticket-form-section {
  background: var(--smc-glass-bg);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border: 1px solid var(--smc-glass-border);
  border-radius: var(--smc-radius);
  padding: 28px 24px;
  margin-top: 24px;
}

.smconnect-ticket-form-section .smconnect-h3 {
  margin-bottom: 4px;
}

.smconnect-ticket-form-section .smconnect-text-muted {
  margin-bottom: 20px;
}

/* ==========================================================================
   6. TICKETS TABLE
   ========================================================================== */

.smconnect-tickets-table-wrapper {
  width: 100%;
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  background: var(--smc-glass-bg);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border: 1px solid var(--smc-glass-border);
  border-radius: var(--smc-radius);
  margin-top: 32px;
}

.smconnect-tickets-table {
  width: 100%;
  border-collapse: collapse;
  font-family: var(--smc-font);
  font-size: 0.875rem;
  color: var(--smc-text);
  min-width: 600px;
}

.smconnect-tickets-table thead {
  background: var(--smc-surface);
}

.smconnect-tickets-table thead th {
  padding: 14px 16px;
  text-align: left;
  font-weight: 600;
  font-size: 0.75rem;
  color: var(--smc-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.06em;
  border-bottom: 1px solid var(--smc-glass-border);
  white-space: nowrap;
}

.smconnect-tickets-table tbody tr {
  border-bottom: 1px solid rgba(255, 255, 255, 0.03);
  transition: background var(--smc-transition);
}

.smconnect-tickets-table tbody tr:hover {
  background: var(--smc-surface-light);
}

.smconnect-tickets-table tbody tr:last-child {
  border-bottom: none;
}

.smconnect-tickets-table tbody td {
  padding: 14px 16px;
  color: var(--smc-text-secondary);
  vertical-align: middle;
}

.smconnect-tickets-table tbody td:first-child {
  font-weight: 600;
  color: var(--smc-primary-light);
}

/* ==========================================================================
   7. TICKET STATUS BADGES
   ========================================================================== */

.smconnect-ticket-status-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 12px;
  border-radius: 20px;
  font-family: var(--smc-font);
  font-size: 0.6875rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  white-space: nowrap;
}

.smconnect-ticket-status-badge::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: var(--smc-radius-full);
  flex-shrink: 0;
}

.smconnect-ticket-status-open {
  background: rgba(33, 150, 243, 0.12);
  color: #2196F3;
}

.smconnect-ticket-status-open::before {
  background: #2196F3;
}

.smconnect-ticket-status-in-progress {
  background: rgba(255, 152, 0, 0.12);
  color: var(--smc-warning);
}

.smconnect-ticket-status-in-progress::before {
  background: var(--smc-warning);
}

.smconnect-ticket-status-resolved {
  background: rgba(76, 175, 80, 0.12);
  color: var(--smc-success);
}

.smconnect-ticket-status-resolved::before {
  background: var(--smc-success);
}

.smconnect-ticket-status-closed {
  background: rgba(255, 255, 255, 0.08);
  color: var(--smc-text-muted);
}

.smconnect-ticket-status-closed::before {
  background: var(--smc-text-muted);
}

.smconnect-ticket-status-escalated {
  background: rgba(244, 67, 54, 0.12);
  color: var(--smc-error);
}

.smconnect-ticket-status-escalated::before {
  background: var(--smc-error);
}

/* ==========================================================================
   8. TICKET SUCCESS MESSAGE
   ========================================================================== */

.smconnect-ticket-success {
  display: none;
  text-align: center;
  padding: 40px 24px;
  animation: smconnect-fadeInUp 0.5s ease;
}

.smconnect-ticket-success.show {
  display: block;
}

.smconnect-ticket-success-icon {
  width: 64px;
  height: 64px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(76, 175, 80, 0.12);
  border-radius: var(--smc-radius-full);
  font-size: 1.75rem;
  margin: 0 auto 16px;
}

.smconnect-ticket-success-title {
  font-family: var(--smc-font-display);
  font-size: 1.25rem;
  font-weight: 700;
  color: var(--smc-text);
  margin: 0 0 8px 0;
}

.smconnect-ticket-success-text {
  font-family: var(--smc-font);
  font-size: 0.9375rem;
  line-height: 1.6;
  color: var(--smc-text-secondary);
  margin: 0 0 8px 0;
}

.smconnect-ticket-success-id {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--smc-secondary);
}

/* ==========================================================================
   9. TICKET LOADING / SKELETON
   ========================================================================== */

.smconnect-ticket-loading {
  display: none;
  text-align: center;
  padding: 40px 20px;
}

.smconnect-ticket-loading.show {
  display: block;
}

.smconnect-ticket-loading-spinner {
  width: 40px;
  height: 40px;
  border: 3px solid var(--smc-glass-border);
  border-top-color: var(--smc-primary);
  border-radius: var(--smc-radius-full);
  animation: smconnect-spin 0.7s linear infinite;
  margin: 0 auto 16px;
}

@keyframes smconnect-spin {
  to {
    transform: rotate(360deg);
  }
}

.smconnect-ticket-loading-text {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  color: var(--smc-text-muted);
  margin: 0;
}

/* Skeleton cards */
.smconnect-skeleton {
  background: linear-gradient(90deg, var(--smc-surface) 25%, var(--smc-glass-bg) 50%, var(--smc-surface) 75%);
  background-size: 200% 100%;
  animation: smconnect-shimmer 1.5s ease infinite;
  border-radius: var(--smc-radius-sm);
}

@keyframes smconnect-shimmer {
  0% {
    background-position: -200% center;
  }
  100% {
    background-position: 200% center;
  }
}

.smconnect-skeleton-line {
  height: 14px;
  margin-bottom: 10px;
}

.smconnect-skeleton-line:last-child {
  width: 60%;
}

.smconnect-skeleton-block {
  height: 80px;
  margin-bottom: 16px;
}

/* ==========================================================================
   10. SATISFACTION RATING
   ========================================================================== */

.smconnect-satisfaction-rating {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  padding: 24px;
  background: var(--smc-glass-bg);
  border: 1px solid var(--smc-glass-border);
  border-radius: var(--smc-radius);
  margin-top: 20px;
}

.smconnect-satisfaction-title {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--smc-text);
  margin: 0;
}

.smconnect-satisfaction-stars {
  display: flex;
  gap: 6px;
}

.smconnect-satisfaction-star {
  width: 36px;
  height: 36px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: none;
  border: 1px solid var(--smc-glass-border);
  border-radius: var(--smc-radius-sm);
  color: var(--smc-text-muted);
  font-size: 1.25rem;
  cursor: pointer;
  transition: all var(--smc-transition);
}

.smconnect-satisfaction-star:hover {
  border-color: var(--smc-secondary);
  color: var(--smc-secondary);
  transform: scale(1.1);
}

.smconnect-satisfaction-star.active {
  background: rgba(255, 215, 0, 0.12);
  border-color: var(--smc-secondary);
  color: var(--smc-secondary);
}

.smconnect-satisfaction-star:focus-visible {
  outline: 2px solid var(--smc-secondary);
  outline-offset: 2px;
}

.smconnect-satisfaction-message {
  font-family: var(--smc-font);
  font-size: 0.8125rem;
  color: var(--smc-success);
  margin: 0;
  display: none;
}

.smconnect-satisfaction-message.show {
  display: block;
}

/* ==========================================================================
   11. TICKET EMPTY STATE
   ========================================================================== */

.smconnect-tickets-empty {
  text-align: center;
  padding: 48px 24px;
}

.smconnect-tickets-empty-icon {
  font-size: 3rem;
  margin-bottom: 16px;
  opacity: 0.4;
}

.smconnect-tickets-empty-title {
  font-family: var(--smc-font-display);
  font-size: 1.125rem;
  font-weight: 700;
  color: var(--smc-text);
  margin: 0 0 8px 0;
}

.smconnect-tickets-empty-text {
  font-family: var(--smc-font);
  font-size: 0.875rem;
  color: var(--smc-text-muted);
  margin: 0;
}

/* ==========================================================================
   12. TICKET PRIORITY INDICATOR
   ========================================================================== */

.smconnect-ticket-priority {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-family: var(--smc-font);
  font-size: 0.75rem;
  font-weight: 600;
}

.smconnect-ticket-priority-low {
  color: var(--smc-success);
}

.smconnect-ticket-priority-medium {
  color: var(--smc-warning);
}

.smconnect-ticket-priority-high {
  color: var(--smc-error);
}

.smconnect-ticket-priority-urgent {
  color: var(--smc-error);
  animation: smconnect-pulse 1.5s ease-in-out infinite;
}

/* ==========================================================================
   13. RESPONSIVE
   ========================================================================== */

@media (max-width: 768px) {
  .smconnect-ticket-form-wrapper {
    padding: 0 16px;
  }

  .smconnect-auto-reply-section {
    padding: 20px;
  }

  .smconnect-auto-reply-input-row {
    flex-direction: column;
  }

  .smconnect-ticket-form-section {
    padding: 24px 20px;
  }

  .smconnect-chat-bubble {
    max-width: 90%;
  }

  .smconnect-satisfaction-star {
    width: 32px;
    height: 32px;
    font-size: 1rem;
  }
}

@media (max-width: 480px) {
  .smconnect-ticket-form-wrapper {
    padding: 0 12px;
  }

  .smconnect-auto-reply-section {
    padding: 16px;
  }

  .smconnect-ticket-form-section {
    padding: 20px 16px;
  }

  .smconnect-chat-bubble {
    max-width: 95%;
    padding: 12px 14px;
    font-size: 0.8125rem;
  }

  .smconnect-tickets-table-wrapper {
    border-radius: var(--smc-radius-sm);
  }

  .smconnect-ticket-success {
    padding: 32px 16px;
  }

  .smconnect-satisfaction-rating {
    padding: 20px 16px;
  }
}

/* ==========================================================================
   14. REDUCED MOTION
   ========================================================================== */

@media (prefers-reduced-motion: reduce) {
  .smconnect-chat-bubble {
    animation: none;
  }

  .smconnect-ticket-loading-spinner {
    animation: none;
    border-top-color: var(--smc-primary);
    border-right-color: var(--smc-primary);
    opacity: 0.8;
  }

  .smconnect-skeleton {
    animation: none;
  }

  .smconnect-chat-typing-dot {
    animation: none;
    opacity: 0.6;
  }

  .smconnect-satisfaction-star:hover {
    transform: none;
  }

  .smconnect-auto-reply-status::before {
    animation: none;
  }

  .smconnect-ticket-priority-urgent {
    animation: none;
  }
}

/* ==========================================================================
   15. PRINT
   ========================================================================== */

@media print {
  .smconnect-auto-reply-section,
  .smconnect-chat-area,
  .smconnect-ticket-loading,
  .smconnect-satisfaction-rating {
    display: none !important;
  }

  .smconnect-ticket-form-section,
  .smconnect-tickets-table-wrapper {
    background: none !important;
    backdrop-filter: none !important;
    border: 1px solid #ccc !important;
    box-shadow: none !important;
  }

  .smconnect-tickets-table {
    color: #333 !important;
  }

  .smconnect-tickets-table thead th {
    color: #666 !important;
  }
}