Help Center — Get Support and Resolve Issues Fast
Welcome to our Help Center. Our automated support system can answer most questions instantly. If your issue needs human attention, it gets escalated directly to Admin Mary G.
How Our Help Center Works
Ask Your Question
Type your question or describe your issue in the chat below. Our system will search for relevant answers from our FAQ database.
Get Instant Answers
Our auto-response system will try to resolve your issue immediately. Most common questions about payments, connections, and verification are answered in seconds.
Submit a Ticket If Needed
If the auto-response does not resolve your issue, submit a support ticket. It will be assigned a reference number and escalated to Admin Mary G within 12 hours.
Quick Help Categories
💰
Payment Issues
Sent payment but not confirmed? Payment failed? Wrong number?
🔗
Connection Problems
Not connected yet? Match not responding? Want a rematch?
✅
Verification
Questions about profile verification? Need to verify your identity?
🔒
Privacy Concerns
Worried about your data? Want discreet handling? Need info removed?
💸
Refund Requests
Need a refund? Check eligibility and process.
🚨
Report Abuse
Encountered a scammer or abusive match? Report immediately.
🔧
Technical Support
Website issues, app problems, or access difficulties.
❓
General Inquiry
Anything else? We are here to help.
Common Quick Fixes
Airtel Money payments are typically verified within 1-2 hours. If it has been more than 3 hours, send your payment confirmation SMS or screenshot to Admin Mary on WhatsApp with your name and the package you purchased.
Give your match 48 hours to respond. People have different schedules. If after 48 hours there is no response, contact Admin Mary and she will follow up with the match or provide a re-match as per your package terms.
Simply contact Admin Mary on Telegram or Telegram with your updated preferences. If you have not yet been matched, your preferences will be updated immediately. If you have already been matched, this may count as one of your re-match opportunities depending on your package.
For Airtel Money, you will receive a confirmation SMS immediately after the transaction. Take a screenshot and send it to Admin Mary. If you did not receive a confirmation, check your Airtel Money balance or dial *334# to view your transaction history.
Report immediately to Admin Mary on WhatsApp with screenshots of the conversation. All reports are taken seriously and investigated promptly. If the person was introduced through our platform, we will take immediate action and provide you with a free re-match.
Chat With Our Support System
Describe your issue below and our system will try to help you instantly. If we cannot resolve it automatically, you will be able to submit a support ticket.
Submit a Support Ticket
Fill in the form below and we'll get back to you within 2 hours.
Your Tickets
If you have previously submitted a ticket and are logged in, you can track its status below:
Please log in to view your support tickets.
Log InWhat Happens After You Submit a Ticket
- Instant auto-response: Our system tries to answer your question immediately based on keyword matching
- Ticket reference: You receive a unique ticket number (e.g., SMC-2026-00001) for tracking
- Review: If the auto-response does not resolve your issue, it is escalated to Admin Mary G
- Response: Admin Mary responds within 12 hours (usually much faster)
- Resolution: Once resolved, you will be asked to rate your support experience
Emergency Contacts
For urgent safety issues, scam reports, or harassment concerns, contact Admin Mary immediately:
- WhatsApp: +254 738 871 048
- Phone: 0738 871 048 (call directly)
Need more self-help resources? Visit our Support Center, FAQ page, or Refund Policy.