Privacy Policy — SugarMummiesConnect.com

Effective Date: June 1, 2024
Last Updated: June 15, 2025

At SugarMummiesConnect.com, your privacy is not just a legal requirement for us. It is a core part of how we operate. Since 2015, Admin Mary G has built this platform on trust, and trust begins with protecting the personal information of every person who engages with our services. Whether you are a subscriber in Nairobi, a client connecting from Dubai, or someone simply browsing our website, this Privacy Policy explains exactly how we handle your data.

We understand that the nature of our services is deeply personal. People share sensitive details about their lives, their desires, and their financial situations when they come to us for connection services. We take that responsibility seriously. This policy is written in plain language so you can understand it without needing a lawyer, because we believe transparency should not require a degree to interpret.

By using our website, contacting us through WhatsApp or Telegram, making payments through our mobile money channels, or interacting with any of our social media accounts, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We collect different types of information depending on how you interact with SugarMummiesConnect.com. Here is a clear breakdown of what we collect and why.

Personal Information You Provide Directly

When you register for our connection services, submit your profile for matching, or contact Admin Mary G for assistance, you may provide the following information voluntarily:

Full name (or preferred name for privacy)
Phone number (for WhatsApp, Telegram, or direct call verification)
Email address (if provided for communication)
Age and date of birth (to verify you are 18 years or older)
Location (county, city, or country of residence)
Photographs (profile photos submitted for matching purposes)
Relationship preferences (what type of connection you are looking for)
Personal descriptions (profile bio, interests, lifestyle details)
National ID or passport number (for premium and international profile verification only)
Occupation and financial information (only what you voluntarily share for matching purposes)

Payment Information

When you make payments for our services, we collect:

M-Pesa or Airtel Money transaction details (transaction ID, amount, date, phone number used)
Payment confirmation messages (screenshots or forwarded confirmations you send us)
Payment tier selected (Basic, Prominent, or International package)

We do not store your M-Pesa PIN, mobile money passwords, or bank account details. All mobile money transactions are processed through Safaricom and Airtel Kenya secure systems, and we only receive confirmation of completed payments.

Communication Records

When you communicate with us, we may retain:

WhatsApp chat history related to your service request
Telegram messages exchanged with Admin Mary G or our team
Email correspondence
Phone call logs (date and duration, not recordings)
Feedback and testimonials you provide about your experience

Usage Data Collected Automatically

When you visit our website, certain information is collected automatically through standard web technologies:

IP address and approximate geographic location
Browser type and version
Device type (mobile, desktop, tablet)
Operating system
Pages visited on our website and time spent on each page
Referring website (how you found us)
Date and time of your visit

This information helps us understand how visitors use our website, improve our content, and ensure our platform works well across different devices and browsers.

2. How We Use Your Information

Everything we collect serves a specific purpose related to providing and improving our services. We use your information for the following purposes:

Service Delivery

Creating and managing your connection profile
Matching you with compatible sugar mummies, sugar daddies, or partners based on your preferences
Verifying your identity and age to maintain platform safety
Processing your payments and confirming your service tier
Communicating with you about potential matches, updates, and service information
Providing customer support through our help center and direct communication channels

Platform Safety and Security

Screening profiles for red flags, scam indicators, and fraudulent behaviour
Verifying that all users meet our minimum age requirement of 18 years
Investigating reports of harassment, abuse, or policy violations
Preventing duplicate or fake accounts

Platform Improvement

Analysing website usage patterns to improve user experience
Understanding which services are most popular to better serve our community
Developing new features and services based on user needs
Creating aggregate statistics about our platform (these never identify individual users)

Communication

Sending service updates, new match notifications, and important announcements
Responding to your inquiries and support requests
Sharing relevant dating tips, safety information, and platform news (with your consent)

3. Information Sharing and Disclosure

Let us be absolutely clear about this: we do not sell, rent, lease, or trade your personal information to third parties. This has been our policy since 2015, and it will never change. Your data is not a product we monetize.

We share your information only in the following specific circumstances:

For Connection Purposes (With Your Consent)

When you sign up for our matching services, you understand that certain information from your profile will be shared with potential matches. This typically includes your first name (or preferred name), age, location, photos you have approved for sharing, and your profile description. We never share your phone number, full name, ID details, or payment information with other users without your explicit permission.

When a connection is ready to move forward, Admin Mary G facilitates the introduction. Only at that point, and with both parties agreeing, are contact details exchanged.

With Service Providers

We work with a limited number of service providers who help us operate our platform:

Web hosting providers that store our website data on secure servers
Analytics services (such as Google Analytics) that help us understand website traffic
Payment processors (Safaricom M-Pesa, Airtel Money) that handle financial transactions

These providers only access information necessary to perform their specific function and are bound by their own privacy obligations.

For Legal Compliance

We may disclose information if required by Kenyan law, a court order, or a valid legal process. We may also share information if we believe in good faith that disclosure is necessary to protect the safety of our users, prevent fraud, or protect our legal rights.

4. Data Storage and Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction.

Security Measures We Use

SSL encryption on our website to protect data transmitted between your browser and our servers
Secure storage of payment records and personal profiles
Limited access — only Admin Mary G and authorized team members can access client profiles
Password protection on all administrative accounts and databases
Regular security reviews of our website and data handling practices
Encrypted communication channels (WhatsApp and Telegram both use end-to-end encryption)

While we implement robust security measures, no system connected to the internet is 100% secure. We cannot guarantee absolute security, but we commit to taking every reasonable step to protect your data and to notifying you promptly if we ever become aware of a security breach affecting your information.

Where Your Data Is Stored

Our website data is stored on servers managed by our hosting provider. Communication records are stored within the encrypted systems of WhatsApp and Telegram. Payment records are maintained by Safaricom and Airtel Kenya in accordance with their own data protection policies. Physical records, where they exist, are kept in secure storage accessible only to authorized personnel.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide you with a better browsing experience. Here is what you need to know:

What Are Cookies?

Cookies are small text files that websites place on your device when you visit them. They help the website remember your preferences, understand how you use the site, and improve your experience on future visits.

Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.
Analytics Cookies: We use these to understand how visitors interact with our website. This includes which pages are most visited, how long people spend on different pages, and where visitors come from. This data is aggregated and anonymous.
Functional Cookies: These remember your preferences (like language or region) to provide a more personalised experience.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, some parts of our website may not function correctly. For detailed instructions on managing cookies in your specific browser, visit your browser help documentation.

6. Third-Party Services

Our platform integrates with several third-party services. Each of these services has its own privacy policy that governs how they handle your data:

Payment Providers

Safaricom M-Pesa: When you pay via M-Pesa, your transaction is processed by Safaricom under their privacy and data protection policies. We receive only the transaction confirmation details.
Airtel Money Kenya: Similarly, Airtel Money transactions are processed by Airtel Kenya. We receive confirmation of payment but do not access your Airtel Money account details.

Communication Platforms

WhatsApp: Many of our client interactions happen via Telegram, which is owned by Meta. WhatsApp uses end-to-end encryption for messages. Their privacy policy governs how they handle metadata and other information.
Telegram: We also communicate through Telegram, which has its own encryption and privacy protocols. Cloud chats on Telegram are encrypted in transit and at rest on Telegram servers.

Website Analytics

Google Analytics: We may use Google Analytics to understand website traffic patterns. Google Analytics collects anonymous usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Social Media Platforms

We maintain presence on Facebook, Instagram, TikTok, and YouTube. When you interact with our social media profiles, the respective platform privacy policies apply. We do not control how these platforms collect or use your data when you visit our social media pages.

7. Your Rights

We believe you should have control over your personal information. Regardless of where you are located, we provide the following rights to all our users:

Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of your request.

Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. Simply contact Admin Mary G with the corrections needed.

Right to Deletion

You can request that we delete your personal information from our systems. Upon receiving such a request, we will delete your data within 30 days, except where we are required by law to retain certain records (such as payment transaction records for tax purposes).

Right to Data Portability

You have the right to request your personal data in a commonly used, machine-readable format so that you can transfer it to another service if you wish.

Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing we carried out before your withdrawal.

Right to Object

You have the right to object to certain types of processing, including processing for marketing purposes. If you no longer wish to receive service updates or promotional messages from us, simply let us know and we will stop.

How to Exercise Your Rights

To exercise any of these rights, contact Admin Mary G through any of the following channels:

WhatsApp or call: 0738871048
Email through our Contact Us page
Telegram: through our official channel

We will respond to all privacy-related requests within 30 days.

8. Children’s Privacy

SugarMummiesConnect.com is strictly an adults-only platform. Our services are designed exclusively for individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal information from anyone under the age of 18.

Our verification process includes age verification steps specifically designed to prevent minors from accessing our services. If we discover that we have inadvertently collected information from a person under 18, we will immediately delete that information and terminate any associated account or profile.

If you are a parent or guardian and you believe your child has provided personal information to us, please contact Admin Mary G immediately so we can take appropriate action.

9. International Data Transfers

SugarMummiesConnect.com is based in Kenya and primarily serves clients across East Africa. However, we also serve clients in Dubai, Qatar, the United States, United Kingdom, Canada, and other countries through our International Connection packages.

When we facilitate international connections, limited profile information may be shared across borders as part of the matching process. This is always done with the explicit consent of the users involved. We take the following precautions for international data transfers:

We only share the minimum information necessary for the connection process
Both parties must consent before any contact details are exchanged internationally
We use encrypted communication channels for all cross-border information sharing
We comply with applicable data protection regulations in the jurisdictions where our clients are located, including the Kenya Data Protection Act 2019, the EU General Data Protection Regulation (GDPR) where applicable, and other relevant local laws

Our website may be accessed from anywhere in the world. By using our services from outside Kenya, you consent to the transfer and processing of your information in Kenya, where our primary operations are based.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Here are our specific retention periods:

Active profiles: Retained as long as your account or profile is active and you continue to use our services
Inactive profiles: If you have not engaged with our services for 24 months, we will contact you to confirm whether you wish to remain in our system. If we receive no response within 30 days, your profile will be archived and personal data anonymised
Payment records: Retained for 7 years as required by Kenyan tax law and financial regulations
Communication records: Chat histories and correspondence are retained for 12 months after your last interaction, unless you request earlier deletion
Website analytics data: Aggregated and anonymous analytics data is retained indefinitely. Individual session data is automatically deleted after 26 months
Verification documents: ID copies and verification photos are securely deleted within 90 days of successful verification, unless ongoing verification is required for premium services

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will:

Update the “Last Updated” date at the top of this page
Post a notice on our website about the changes
Notify active clients through WhatsApp or Telegram about material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, we want to hear from you. Transparency and trust are the foundation of everything we do at SugarMummiesConnect.com.

You can reach us through:

Admin Mary G (Data Controller): Available via Telegram and phone at 0738871048
Website: Visit our Contact Us page
Telegram: Through our official SugarMummiesConnect channel

We aim to respond to all privacy-related inquiries within 48 hours during business days.

Legal Framework

This Privacy Policy is designed to comply with the Kenya Data Protection Act 2019 and is guided by international best practices including the principles of the EU General Data Protection Regulation (GDPR). We are committed to upholding the highest standards of data protection for all our users, regardless of their location.

If you believe that your data protection rights have been violated and you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

This Privacy Policy applies to SugarMummiesConnect.com and all related services operated by Admin Mary G. For information about our terms of use, please visit our Terms of Service page. For general questions about our services, visit our Contact Us page.

Your privacy matters to us. It always has, and it always will.